Jetawin Privacy Policy

Jetawin (jetawin.biz) is a trusted online betting and gaming platform in Bangladesh. This Privacy Policy ("Policy") applies to all Jetawin services, websites, mobile apps, and associated platforms. By registering, placing bets, or using any of our services on Jetawin, you agree to this Privacy Policy.

We believe transparency is the foundation of trust. That's why Jetawin's Privacy Policy is written in plain language — so you can clearly understand what we do and don't do with your information. This policy has been developed in accordance with international data protection standards.

Jetawin only collects information that is necessary for providing services, ensuring security, and meeting legal requirements. We do not collect personal data beyond what is needed.

• We never store your password in plain text — all passwords are hashed.
• Payment card information (where applicable) is encrypted in accordance with PCI DSS standards.
• We do not collect biometric data such as fingerprints or facial scans.

Jetawin collects user information through several methods. Each approach is transparent and based on your consent.

• Directly provided information: Information you provide directly during registration, KYC form submission, or when contacting support.
• Automatic Collection: While you use the platform, data such as your IP address, login times, and page visit activity is collected automatically.
• Cookies & Tracking Technology: Session cookies and performance cookies are used to enhance the user experience.
• Third-party payment gateways: When you make a deposit or withdrawal, our payment partners share certain information that is used to verify the transaction.
• Identity Verification Service: Documents are verified through authorized identity verification providers as part of the KYC process.

Jetawin uses your information only for specific, legitimate purposes. Every reason we use your data is detailed below:

• Account Management: To ensure secure registration, login, password reset, and overall account security.
• Transaction processing: To process deposits, withdrawals, and bonus payments.
• Customer Support: To resolve your complaints, questions, or issues.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Legal compliance: To comply with Anti-Money Laundering (AML) regulations and other legal obligations.
• Platform development: To analyze user behavior and improve the quality of our services.
• Personalized experience: To show you offers and promotions tailored to your preferences.
• Responsible Gaming: To identify unusual gaming behavior and provide appropriate support when needed.

Jetawin does not share your personal information with third parties, except in the limited circumstances outlined below. In every case, we ensure your data receives the highest level of protection.

• Payment partners: Only the information necessary to complete transactions is shared with Mobile Pay, Nagad, Rocket, or your bank.
• KYC Service Provider: Only document details are shared with authorized institutions solely for identity verification purposes.
• Legal Authorities: Information may be disclosed in response to a valid order from a court or regulatory authority.
• Fraud prevention agencies: If money laundering or serious fraud is detected, the relevant authorities may be notified.
• Business succession: In the event of a company merger or acquisition, you will be notified in advance.

Jetawin's website and app use cookies and similar technologies. Cookies are small text files stored in your browser that help improve platform functionality.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

Jetawin does not retain personal data longer than necessary. The retention period for each piece of information is determined by its purpose and applicable legal obligations.

• Active Account: All data is retained for as long as your account remains active.
• Closed Accounts: Even after account closure, transaction records may be retained for up to 5 years due to legal obligations.
• KYC documents: Retained for up to 3 years after verification is complete.
• Support Contact: Chat logs are retained for up to 1 year after an issue is resolved.
• Session Logs: Retained for up to 90 days for security purposes.

As a Jetawin user, you have several important rights over your personal data. We respect these rights and act on them as promptly as possible.

• Right to Know: To find out what information we hold about you, send a request to support@jetawin.biz.
• Right to Correction: You can request a correction if any of your information is inaccurate.
• Right to Erasure: Where no legal obligation exists, you may request that your data be deleted after your account is closed.
• Right to restrict processing: You can request that your data be used only for specific, limited purposes.
• Data Portability: You can request a copy of your data in a standard format (CSV or JSON).
• Right to object: You may object to the processing of your data for certain specific purposes.

Jetawin strictly does not provide services to anyone under the age of 18. Our platform is for adults only.

• Age verification is mandatory at the time of registration.
• In suspicious cases, age is re-verified through KYC documentation.
• Any account identified as belonging to a minor is immediately suspended and all associated transactions are cancelled.
• Parents or guardians can report suspicious activity by contacting us at support@jetawin.biz.

For any questions, concerns, or complaints regarding this Privacy Policy, please contact Jetawin's data protection team. We take every request seriously.

• Email: support@jetawin.biz
• Response time: 7 business days for general requests, 24 hours for urgent matters.
• Help Center: jetawin.biz/help-center Live support is available.
• Policy Updates: If significant changes are made to this Privacy Policy, you will be notified in advance via your registered mobile number or email.